If staff or customers are unhappy, they have a right to make a complaint, have it investigated and be given a full and prompt reply. This course covers complaints handling in workplace settings. 

This one day course is designed for managers or those with a lead or supervisory health and safety role in a general workplace setting.  Its aim is to give a thorough understanding of key health and safety topics, including the work environment, fire safety, work equipment, COSHH, manual handling, and many more.  It also gives an in-depth guide to health and safety legislation and the responsibilities that all managers, leads and supervisors are expected to maintain. We can tailor this course to  your workplace, please contact us for further information.

Urinary catheters and faecal stomas can increase a person’s chance of developing infection greatly if not properly cared for. This half day course gives those with responsibility for their care the knowledge and practical ways devices should be cared for, once fitted.

This one day course is designed for managers or those with a lead or supervisory health and safety role in the care setting.  Its aim is to give a thorough understanding of key health and safety topics, including the work environment, fire safety, work equipment, COSHH, manual handling, and many more relevant to the care setting.  The course goes into detail about areas of health and safety within the care setting and provides information on how to undertake effective risk assessments and implement relevant, sufficient, and appropriate control measures. It also gives an in-depth guide to health and safety legislation and the responsibilities that all managers, leads and supervisors are expected to maintain.

Abuka can provide train the trainer courses in specific subject areas as required by the client. 

General train the trainer contents as below.

This course is designed to give insight into how we use (and misuse) non verbal communication and how we should be aware of the non-verbal messages ourselves and others send and receive.  The course is especially ideal for those supporting people with verbal communication issues but also useful for anyone in a care or support role.

Mental health in the workplace is a critical aspect of overall well-being and productivity. It refers to the psychological and emotional well-being of employees in the context of their work environment. By prioritising mental health in the workplace, it is not only beneficial for employees’ well-being but also for organisational success, as it can lead to increased productivity, higher job satisfaction, and lower turnover rates.

This half-day course is ideal for those who work in a customer facing role in a care home.

This half-day course is ideal for those working with people with dementia, whether in care establishments or the community. It gives learners an understanding of LGBTQ+ in Dementia  to help create a dementia-friendly environment and person-centred care and support.